Our Values & Approach
Whether customers are individuals or businesses who have fallen into financial difficulty, they can be assured of our commitment to the highest standards in fair, ethical care as the Bluestone team work to help every customer develop an agreed way forward to become debt free.
We believe that honesty, impartiality and integrity in our dealings with others are prerequisites for successful and long-standing relationships. We are committed to conducting our operations fairly, honestly and lawfully in all of our dealings with our employees, customers, suppliers, business partners and with the communities in which we work. This approach is encompassed in our values, which are the foundation of our approach to our work.
INTEGRITY
Being fair, open and honest in our dealings with people and sensitive and discreet with the information entrusted to us. Working to minimise the environmental impact of our work in the communities in which we work.
IMAGINATION
Constantly seeking new methodologies, products and services to improve our productivity, customer experiences and identifying opportunities to enhance the environments in which we work.
QUALITY
Being the very best we can – delivering our services with speed, accuracy and a real empathy for our customers.
DIVERSITY
Valuing and respecting our colleagues, clients and customers. Understanding their different goals and objectives and how they contribute to the overall success of our company. Embracing diversity, and creating an environment where all talents, skills and abilities are recognised and nurtured to their full.
ETHICS
Maintaining the highest standard of business principles, ensuring our personal conduct and service are professional and ethical operating to the very highest levels at all times.
TEAMWORK
Empowering the individual, encouraging open communication and co-ordination to achieve a happy, efficient team focused on our corporate objectives.